Refund policy
Last updated: 6 October 2026
14-day right to cancel
Wherever you live, you can cancel your purchase within 14 days of receiving the goods, without giving a reason. If your order arrives in several parcels, the 14 days start when you receive the last one.
How to cancel
Tell us before the 14 days are up by emailing contact@velvetvinter.com with your order number. You can use the cancellation form below, but you don't have to. It's enough that you send your message within the deadline.
Returning the goods
- Email us before you send anything back. We'll reply with the return address and instructions. Send the goods back within 14 days of telling us you're cancelling.
- You pay the cost of returning the goods. International return postage can be expensive, so we recommend a tracked service.
- You may handle the goods as you would in a shop to see what they're like. If they've been used beyond that, we may deduct the loss in value from your refund.
Your refund
We refund the full price you paid, including standard delivery costs, within 14 days of receiving your cancellation. We may wait until we've received the goods back, or until you've sent us proof of return, whichever comes first. The refund goes to your original payment method, in the currency you paid in, at no extra cost to you. Your bank may apply its own exchange rate.
Faulty or wrong items
If something arrives faulty, damaged or not as described, email us with your order number and a photo within a reasonable time after you notice the problem. We will offer a repair, replacement or refund, and we cover any return costs. This doesn't affect your statutory rights. In Norway, the EEA and the UK you have at least 2 years to complain about faulty goods (5 years in Norway for goods meant to last considerably longer).
Cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: Velvet & Vinter, contact@velvetvinter.com
I hereby give notice that I cancel my contract of sale of the following goods: ____________
Ordered on / received on: ____________
Order number: ____________
Name of consumer: ____________
Address of consumer: ____________
Signature (only if this form is sent on paper): ____________
Date: ____________